“The Hardware Specialists”
About This Site...
Welcome and Congratulations. Regardless of your relation or motivation, a baby’s entrance into your life has brought you to this site. Wherever there are babies there are smiles and happiness. We at Products America would like to make you even happier by developing a site that is not only user friendly, but a reflection of your desire for information, parts and excellent customer service. What we present here is our bridge to you through cyberspace. Although we do not represent all of our products here, we have provided an overview of most areas to get you started. We ask that you explore our site and use it as it best meets your needs. Our customer service team (yes, real people!) is available for direct product, safety or technical assistance, order placement, processing, tracking or any other requests for information you may have. (Hey, they’re not only real people, they’re nice too!)
In the interest of safety, we do not offer order placement for crib parts over the Internet. Instead, you will need to call Products America to place the order. To provide you with the best service (stress-free and happy) we would like to make a few recommendations before you call. If you are calling for replacement crib hardware please be near the crib when you call. This is of utmost importance because not all cribs are the same. We will be asking you specific questions concerning the name and age of your crib as well as how it was designed to function. Don’t worry, you don’t have to have an engineering degree, we’re really good at this part and can walk you through it right over the phone. Please understand that we ask these questions in the interest of your baby’s safety, not to give you a hard time. Call us at (800)772-1041 or (800)205-9642 8:00 AM to 6:00 PM CST Monday - Friday. Both lines have voice mail available (instead of annoying busy signals) for you to leave your name, phone number and brief message. Most calls are returned the same day or the very next day the latest. Or you can e-mail to us from our Contact Us page at your convenience.
In the interest of safety, we do not offer order placement for crib parts over the Internet. Instead, you will need to call Products America to place the order. To provide you with the best service (stress-
Are you looking for replacement hardware for your baby crib, or building a crib for your own child?
Are you manufacturing cribs, cradles or highchairs?
Great! We’d like to be your one stop source for all hardware needs. We can customize kits, or individual items to make your crib design vision a reality. Email us from our Contact Us page, or call us at (800)205-9642 or (731)586-7920 to discuss your hardware interests.
Are you a juvenile store interested in stocking crib hardware?
We offer point of sale packaging with or without UPC barcoding on all items. Call us at (800)772-1041 to set up an account!
Products America ships worldwide. Most order ship within 72 business hours of credit card order placement. Standard shipping methods include UPS, Priority Mail, Parcel Post Air and Common Carrier Truck. Express shipping is available. We accept Visa, Mastercard, American Express, personal checks, money orders or wire transfers. Office hours are 8:00 am to 6:00 pm Central Time Monday through Friday.
We look forward to hearing from you!
(800)205-9642 or (800)772-1041
International Dial: 011-731-586-4300
PRODUCTS AMERICA
